Term of Use

Dear Valued Customer,
Thank you for choosing Ye's premium audio products. Each pair of our earphones is custom-crafted to your specifications, which is why we regretfully cannot accept returns or exchanges without valid reasons.

For your convenience, please review the warranty terms below. Should you have any questions, visit our website for contact details and FAQs.

Limited Warranty Coverage
Ye's warrants this product against defects in materials and workmanship for 12 months from the original purchase date.

Key Terms:
• Warranty applies only to the original purchaser (non-transferable)
• Valid proof of purchase (invoice/receipt) required for service
• Repairs beyond 12 months may incur service charges

Warranty Exclusions:
This warranty does not cover:

  1. Products not sold by Ye's authorized channels

  2. Intentional damage or misuse

  3. Cosmetic wear from normal use (including surface scratches)

  4. Liquid/moisture damage

  5. Unauthorized repairs or modifications

  6. Third-party caused damages

  7. Altered/refurbished products

For warranty claims, please contact our support team through official channels.